IT Field Support Specialist
2 weeks ago
Job Summary:
We are seeking an experienced IT Field Support Technician to join our team at GSK Solutions Inc. As a key member of our IT team, you will be responsible for providing technical support to our clients across the state of Idaho. Your primary focus will be on migrating end-user emails and documents to Microsoft 365, as well as troubleshooting and maintaining Windows Active Directory users, computers, and policies.
Key Responsibilities:
• Provide technical support to clients across the state of Idaho
• Migrate end-user emails and documents to Microsoft 365
• Troubleshoot and maintain Windows Active Directory users, computers, and policies
• Install, configure, and maintain software on mobile devices
• Work closely with IT colleagues to assist in coordinating equipment shipments and receivables
• Inform inventory system by keeping up-to-date and accurate records of serialized asset information
• Collaborate with IT staff to test, troubleshoot, and validate new hardware and applications
Requirements:
• Three years of IT support experience
• Bachelor's Degree preferred
• Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook
• Experience migrating end-user emails and documents to Outlook and OneDrive
• Experience troubleshooting Microsoft Windows 10 and 11
• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar, and contacts
• Basic network (wired and wireless) configuration and troubleshooting
• Ability to travel throughout the state of Idaho
• Ability to communicate effectively verbally and in writing
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
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