Service Coordinator

4 weeks ago


Chicago, Illinois, United States AEG Full time
About the Role

We are seeking a highly motivated and organized Service Coordinator to join our Corporate Partnerships team. As a key member of our team, you will be responsible for leading the service, contractual execution, and day-to-day relationship management of assigned Corporate Partnership accounts.

Key Responsibilities
  • Achieve service satisfaction targets for the Chicago Cubs in assigned Corporate Partnerships while managing costs within budget
  • Uncover and document partners' key initiatives and priorities through interactions at appropriate levels of the assigned category/accounts
  • Act as the day-to-day client point of contact with assigned accounts
  • Oversee and ensure execution of all contractual assets for assigned accounts
  • Provide insights to partners that enable them to drive value and grow their business
  • Develop and maintain a high level of partner satisfaction through consistent high-quality interactions with partner leadership
  • Proactively monitor and escalate service issues and anticipate needs
  • Maintain select departmental partner contact lists
  • Plan & execute best-in-class hospitality events for partners
Requirements
  • Bachelor's Degree from an accredited 4-year university
  • Proven rapid responsiveness, including proactive management between company/organization and client(s)
  • Ability to energize, develop, and build rapport at all levels within an organization
  • Excellent interpersonal communication and presentation skills
  • Ability to work collaboratively with a variety of highly motivated sales & service professionals
  • Ability to work a non-traditional schedule to include evenings, weekends, and holidays as needed
What Sets You Apart
  • Prior corporate partnership experience, either with a team, property, or agency
  • Deep knowledge and appreciation of the Chicago brand and history, along with general sports market and corporate partnerships
  • Ability to anticipate clients' needs and proactively find solutions
  • Experience using tools such as SalesForce, Nielsen Sports, GumGum, Zoomph, SponsorUnited, etc.
Total Rewards
  • On-site parking
  • Transit benefits
  • Paid time off: Personal, Sick & Vacation Time
  • Casual work attire environment
  • Complimentary Meal & beverage plan
  • Cubs home game ticket allotment
  • Access to campus-wide Wrigley Field events & pre-sales
  • 401K Plan Employee Contribution & Employer Match
  • Benefit Plans: Medical, Dental, Vision & Life Insurance
  • Health & Wellness engagement & programming
  • Variety of associate special events, volunteer opportunities, and partnership discounts
  • Access to online associate recognition & rewards platform
  • Tuition Reimbursement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.



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