Retail Guest Services Associate

5 days ago


Irvine, California, United States Irvine Full time

Job Summary:

The Guest Services Associate is responsible for providing exceptional customer service to guests at the Irvine Spectrum Center. This role involves welcoming guests, providing information and directions, resolving challenges, and ensuring a world-class guest experience.

Key Responsibilities:

  • Welcome guests with a smile and provide a warm and welcoming atmosphere.
  • Provide accurate and timely information to guests, including directions and answers to questions.
  • Resolve guest challenges and concerns in a professional and courteous manner.
  • Ensure proper cash handling and gift card procedures are followed.
  • Remain compliant with operating guidelines, including uniform and grooming standards.
  • Demonstrate exceptional safety standards when driving guests and operating attractions.
  • Perform other duties or projects as assigned or requested.

Requirements:

  • Minimum high school degree or general education diploma (GED).
  • Cash handling and/or guest interaction experience preferred.
  • Minimum one-year experience in a customer service role.
  • Attractions experience preferred.

About Us:

The Irvine Company is a leading developer and owner of commercial and residential real estate in the United States. Our company is committed to providing exceptional customer service and creating a world-class guest experience at our properties.



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