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Fraud Risk Management Lead

2 months ago

Brook Park, Ohio, United States Bridgestone Americas Full time

Company Overview

Credit First National Association operates as a private label credit card institution and serves as the consumer credit division of Bridgestone Americas. The Bridgestone Americas family encompasses over 50 production facilities and employs around 55,000 individuals across the Americas. We deliver consumer credit solutions for renowned brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works, in addition to tailored retail credit services for more than 8,000 tire and automotive retailers nationwide. Our Cleveland, OH office is home to over 300 professionals dedicated to managing a successful private label credit card program. We are committed to our community and firmly believe that a meaningful dedication to various philanthropic organizations contributes to a better world and a brand we can take pride in.

Job Category

Finance

Position Summary

We are in search of a Fraud Strategy and Analytics Manager to enhance our exceptional CFNA team.

This role will spearhead the creation of innovative fraud risk strategies for both the Mastercard and private label card portfolios, collaborating with cross-functional teams to ensure effective implementation. Additionally, this position will monitor the performance of existing strategies and continuously strive to improve fraud defenses to address emerging risks and threats.

We value being part of a team that inspires you while respecting your motivations, believing that a positive work experience translates into an exceptional experience for our customers and the broader community.

Responsibilities

In this role, your primary responsibilities will include:

  • Collaborating with internal and external partners to strengthen fraud defenses on the Originations side, focusing on identity theft and synthetic identity fraud, while promoting the adoption of diverse data sources, rules, and processes for enhanced authentication in credit card and private label operations.
  • Working with teams to refine strategies for existing account fraud, including transaction fraud, payment fraud, and account takeover within credit card and private label sectors.
  • Utilizing strong quantitative, analytical, and communication skills to develop, own, and execute fraud strategies.
  • Partnering with the Fraud Services Manager to reduce fraud risk and losses while improving customer experience.
  • Defining metrics and KPIs to assess the effectiveness of fraud programs.
  • Managing fraud forecasting efforts.
  • Determining the application of data, models, scores, and thresholds throughout the fraud lifecycle.
  • Leading data-driven analyses and developing fraud strategies aimed at minimizing risks and losses while enhancing customer satisfaction.
  • Collaborating with the internal Fraud investigation team to identify fraud patterns across the cardholder lifecycle and devise new solutions and mitigation strategies.
  • Conducting analyses of individual fraud incidents to identify patterns that can inform modeling and fraud defenses.
  • Managing and analyzing large datasets using statistical and machine learning tools (e.g., SAS, SQL, Python).
  • Coordinating with internal partners and vendors to outline the product roadmap for fraud tools and solutions.
  • Supporting audit and compliance examinations and requests as necessary.
  • Developing fraud policies and procedures to mitigate risk while ensuring a satisfactory customer experience.
  • Overseeing, mentoring, and developing direct reports.
  • Effectively communicating relevant findings and recommendations to key stakeholders.

Qualifications:

A bachelor's degree in Economics, Business, Mathematics, Computer Science, MIS, or a related field is required. An advanced degree or equivalent experience is preferred. Candidates should possess excellent problem-solving abilities, meticulous attention to detail, and strong communication skills.

Experience requirements include:

  • 8-10 years of experience managing fraud programs in consumer lending, with 3-5 years in a managerial capacity.
  • 5+ years of experience in developing fraud analytical solutions, including reporting, forecasting, rules, and models.
  • Extensive knowledge and experience with Python, SQL, or SAS.
  • Strong analytical skills with a background in fraud analysis.
  • A self-starter with the ability to work independently; team or functional management experience is preferred.
  • Exceptional communication skills.
  • Ability to build and maintain industry relationships to stay informed about developments in the fraud sector.
  • Preferred expertise in Mastercard rules and fraud functionalities of processing platforms (e.g., Fiserv, Defense Edge).

Minimum Qualifications

Typically requires a minimum of 12 years of related experience with a bachelor's degree; or 8 years with a master's degree; or a PhD with 5 years of experience; or equivalent work experience.

We are committed to building a team as diverse as the world we serve. We believe in championing all perspectives, individuals, and teams.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.