Director of Recreation Operations Manager

4 days ago


Zephyr Cove, Nevada, United States Aramark Full time
Job Summary

The Director of Recreation Operations is a pivotal role at Zephyr Cove Resort and Lake Tahoe Adventures, responsible for overseeing all tour and recreation operations. This position requires a strong leader who can manage and optimize diverse offerings, ensuring profitability while delivering exceptional guest experiences.

Key Responsibilities
  • Lead the tours and recreation team, fostering a culture of excellence and innovation.
  • Develop and implement strategic plans to enhance service delivery, operational efficiency, and profitability.
  • Oversee daily operations of all recreational offerings, ensuring compliance with safety regulations and company policies.
  • Monitor and evaluate operational performance, implementing improvements as necessary.
  • Develop and manage budgets for all tour and recreation operations.
  • Ensure a high standard of customer service across all tours and recreational activities.
  • Collaborate with the marketing team to create memorable experiences that attract and retain guests.
  • Build and maintain relationships with local vendors, stakeholders, and tourism partners.
  • Ensure all operations adhere to safety standards and regulations.
  • Recruit, train, and mentor staff to build a high-performing team.
Requirements
  • Bachelor's degree or equivalent experience.
  • A valid driver's license.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Excellent interpersonal and communication skills with a customer-focused mindset.
  • Strong financial acumen with experience in judgment management.
  • 5+ years of experience in a leadership role within the tourism or recreation industry.
  • At least 2 years of experience managing hourly and salaried employees.

Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We strive to create a workplace that is inclusive and respectful of all employees.



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