Director of Recreation Operations

5 days ago


Zephyr Cove, Nevada, United States Aramark Full time
Job Summary

We are seeking a highly skilled and experienced Director of Recreation Operations to join our team at Aramark. As a key member of our leadership team, you will be responsible for overseeing all tour and recreation operations, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Lead the tours and recreation team, fostering a culture of excellence and innovation.
  • Develop and implement strategic plans to enhance service delivery, operational efficiency, and profitability.
  • Oversee daily operations of all recreational offerings, ensuring compliance with safety regulations and company policies.
  • Develop and manage budgets for all tour and recreation operations, analyzing financial data to identify trends and make informed decisions.
  • Ensure a high standard of customer service across all tours and recreational activities, collaborating with the marketing team to create memorable experiences.
  • Build and maintain relationships with local vendors, stakeholders, and tourism partners to enhance service offerings and create collaborative marketing opportunities.
  • Ensure all operations adhere to safety standards and regulations, conducting regular risk assessments and implementing safety protocols.
  • Recruit, train, and mentor staff to build a high-performing team, conducting regular performance evaluations and fostering a positive work environment.
Requirements
  • Bachelor's degree or equivalent experience.
  • A valid driver's license.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Excellent interpersonal and communication skills with a customer-focused mindset.
  • Strong financial acumen with experience in judgment management.
  • 5+ years of experience in a leadership role within the tourism or recreation industry, preferably with experience in winter and water activities.
  • At least 2 years' experience managing hourly and salaried employees, including hiring, training, developing, and performance management.


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