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Program Specialist
1 month ago
We are seeking a highly skilled and experienced Program Specialist to join our team at MSB Consulting. As a Program Specialist, you will be responsible for developing and maintaining strong relationships with our clients, assigned school districts. Your primary focus will be on consulting with districts on their financial and operational goals, ensuring compliance, accuracy, and maximization of revenue.
Key Responsibilities- Provide ongoing consultation to each assigned district on all aspects of the Medicaid to Schools Program and MSB's services and supports.
- Continually assess the financial and documentation success of each individual client to ensure we fulfill Our Purpose.
- Drive maximization efforts for all assigned clients through consultation with district administration.
- Provide client consultations and ensure all activities related to the annual Cost Report are completed.
- Provide initial implementation consultation and track progress of implementation.
- Provide initial and ongoing consultation of MSB's program, X Logs.
- Provide training and workshops on MSB's program, X Logs.
- Provide ongoing consultation and intervention to ensure provider participation for paper documentation and electronic imports.
- Monitor provider participation of documentation and utilization in MSB's program, X Logs.
- Ensure districts bill in each service category allowed on an annual basis.
- Manage and audit quarterly Participant Lists for Random Moment Time Study (RMTS).
- Participate in weekly, divisional, team meetings.
- Assist with Student Audit preparation and responsibilities.
- Serve as a liaison between the client and other teams within MSB.
- Effectively manage the essential relationships for each assigned district, and ensure client retention. Relationships include, but not limited to, Superintendent of Schools, Chief Financial Officer (CFO), Business Manager, Special Education Director, Coordinator, Clerk/Secretary, Team Leads, and other stakeholders through consultation.
- Work closely with Sales Consultants to provide a fluid client transition from sales to implementation (i.e. attend on-site "hand-off" meeting)
- Investigate and resolve client challenges through effective cross team interaction and a deep understanding of the clients' needs and how that fits into the business strategy.
- Demonstrate a confident and professional demeanor.
- Exceptional verbal and written communication skills; ability to communicate pleasantly and effectively with clients (district administrative staff) and internal staff (cross-team).
- Readily adapts to change.
- Strong presentation and public speaking skills consistent with MSB's approved method of consultation.
- Proficient with computers and technology (Preferred; Microsoft Word, Excel, PPT, Google Suite Applications, Smartsheets, etc).
- Ability to work in a fast paced, self-directed, entrepreneurial environment.
- Positive work attitude and mindset; professional and interpersonal reflection, communication of celebrations and needs.
- Strong organizational and time management skills – territory management.
- Ability to forge strong client relationships through exceptional customer service and continually investing in the clients.
- Creative thinker with ability to make decisions and solve problems effectively, efficiently, and confidently.
- Ability to self manage tasks and responsibilities.
- A team player, able to delegate tasks.
- Ability to travel by car (80%); valid driver's license.
- Exhibits characteristics of MSB Guiding Principles consistently.
Bachelor's Degree (B.A. or B.S.) from a four-year accredited college or university.
