Front Desk Specialist Full-time PM Shift

1 day ago


Troy, Michigan, United States Hilton Garden Inn Detroit Troy Full time

**Why Work at Hilton Garden Inn Detroit Troy?**

We pride ourselves on being the best employer in the area, with a culture that cares for its team members. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in delivering outstanding service and memorable experiences for each guest.

We are seeking a Full-time Front Desk Agent who shares our passion for providing exceptional customer service. The ideal candidate will have prior hospitality experience, strong clerical and customer service skills, and full-time availability. Weekend availability is also required.

The successful candidate can expect a competitive salary of approximately **$40,000 - $50,000 per year**, depending on experience. We also offer a comprehensive benefit package, including paid time off, 7 paid holidays, and a 401(k) plan with company match.

Key Responsibilities:

  1. Greet customers with a warm welcome and engage in clear and effective communication.
  2. Manage guest accounts, ensuring accuracy and efficiency in processing transactions.
  3. Resolve any issues or complaints that may arise, using discretion and negotiation skills to find solutions.
  4. Maintain a positive and professional attitude, even during peak periods or emergency situations.


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