Referral and Authorization Coordinator
3 days ago
Job Summary
We are seeking a highly organized and detail-oriented Referral and Authorization Coordinator to join our team at Uvalde Memorial Hospital. As a key member of our medical office staff, you will be responsible for scheduling procedures and visits for our physician practice, ensuring that patients have all necessary information regarding their visit, coverage, benefits, and financial obligations.
Key Responsibilities
- Answer telephone calls and greet patients, families, and other callers in a professional manner.
- Complete referrals and authorizations in a timely manner, prioritizing work lists to accommodate STAT requests.
- Provide necessary follow-up and communication between outside agencies, providers, staff, and patients.
- Ensure patients have pertinent information for keeping appointments and follow-up care needs.
- Assist with scheduling procedures at UMH and other outside agencies.
- Inform patients of out-of-pocket expenses and collect pre-payments as needed.
- Provide thorough documentation of all activities in the referral and authorization process.
Requirements
Education
High school graduate or equivalent required.
Experience
One year of medical office experience preferred.
Skills
Superior ability to communicate effectively in English, both verbally and in writing. Additional languages preferred.
Excellent interpersonal skills and customer service.
High degree of organization and ability to multi-task efficiently and effectively.
Advanced computer knowledge required, including proficiency in Microsoft Office and Outlook.
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