Customer Service Ambassador

1 week ago


Lebanon, Tennessee, United States Advance Financial Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our financial services to customers.

Key Responsibilities:
  • Welcome and engage with customers to provide a positive experience
  • Assist customers with financial services, including loans, check cashing, and wire transfers
  • Work with team leads to meet and exceed sales goals
  • Call customers to follow up on loan applications and provide support
  • Answer customer questions and provide solutions to their financial needs
  • Use company best practices to deliver consistent and excellent customer service
  • Work with money and accurately reconcile cash drawers
  • Build relationships with customers and teammates
Requirements:
  • High school graduate or equivalent
  • Dedication to helping others
  • Experience in a service-related field (cash handling experience preferred)
  • Ability to work in a fast-paced retail environment
  • Excellent sales skills and ability to grow the company
  • Observant and able to make sound judgments
  • Coachable and willing to learn and grow with the company
Benefits:
  • $16-$24 per hour
  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan


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