Guest Service Ambassador

4 weeks ago


Lebanon, Tennessee, United States Fairfield Inn & Suites Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Fairfield Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable stay for our guests.

Key Responsibilities
  • Greet and register guests, providing room assignments and maintaining guest privacy.
  • Promote and sell hotel services and amenities to enhance the guest experience.
  • Encourage repeat business by offering to take future reservations and providing recommendations for alternate same-brand products.
  • Be aware of potential sales leads and contacts through guest interaction, reporting information to the appropriate individual.
  • Keep housekeeping and other departments informed of special requests, late check-outs, and special needs areas.
Requirements
  • Experience in service, sales, telesales, or guest relations is helpful but not mandatory.
  • Ability to stand for eight hours, bend, stretch, and reach.
  • Ability to see and hear, with the ability to speak and read English.
  • Display professionalism, honesty, and trustworthiness at all times.
Working Conditions

Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures and ensure understanding of operation of washers and dryers.

What We Offer

As a Guest Service Representative at Fairfield Inn & Suites, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer competitive compensation and benefits, as well as opportunities for advancement and professional growth.



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