Warehouse Customer Service Representative

2 days ago

Lebanon, Tennessee, United States Geodis Full time
Customer Service Representative - Warehouse

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Warehouse team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.

Key Responsibilities:
  • Interact with customers via phone, email, or in-person to receive orders or changes in service
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Process and input all customer orders and receipts, running stock reports to check for product availability
  • Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and posting inventory records
  • Coordinate special, last-minute shipping requests with the transportation departments, expediting orders as necessary
  • Trace orders as required and notify customers of any activity concerning their merchandise, including shipping and tracing information
  • Assure proper invoicing of accounts by verifying computer-generated invoices
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Report customer feedback to management, including any signs of customer dissatisfaction
  • Act as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Perform paperwork associated with orders, including the maintenance of customer files
  • Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office
  • Maintain current and accurate procedure books, which detail the processing requirements for each account, and prepare any reports concerning customer service activities
  • Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Work with management regarding product routing for customers
  • For food accounts, report food safety problems to senior management to initiate action
Requirements:
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred
  • PC literate with experience with Microsoft Outlook, Word, and Excel
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

We offer a competitive compensation package, including fair pay, bonus opportunities, and access to telemedicine. Our team is dedicated to providing a safe, clean, and healthy work environment for everyone. We value diversity and seek to provide an inclusive culture, with opportunities for career growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at GEODIS.

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