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Customer Care Specialist

2 months ago

Columbia, South Carolina, United States Home2 Suites Full time

Guest Service Representative

At Home2 Suites, we are dedicated to creating an exceptional experience for our guests. As a Full-Time Guest Service Representative, you will play a crucial role in ensuring our visitors feel welcomed and valued. Our mission is to be recognized as a leader in the hospitality industry, and we achieve this by fostering a culture of friendliness and high-quality service.

As part of our team, you will have the opportunity to grow your career within a supportive environment that values your contributions. Many of our leaders have advanced from entry-level positions, demonstrating our commitment to internal promotion.

Benefits of Joining Home2 Suites:

  • Comprehensive Medical Coverage
  • Vision and Dental Plans
  • 401K Retirement Savings Plan
  • Immediate Pay Options
  • Paid Vacation and Sick Leave
  • Holiday Compensation
  • Performance-Based Bonuses
  • Employee Discounts on Hotel Stays
  • Disability Insurance
  • Life Insurance Coverage

Key Responsibilities:

  • Welcome guests and manage check-in and check-out processes efficiently.
  • Adhere to all financial transaction protocols as per company standards.
  • Monitor room availability and prepare for guest arrivals.
  • Handle guest inquiries and resolve complaints with professionalism.
  • Provide information about hotel amenities and services to enhance guest experience.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with housekeeping to ensure room readiness.
  • Be flexible to work various shifts, including evenings and weekends.

Qualifications:

  • High School diploma or equivalent preferred.
  • Minimum of one year experience in hospitality or customer service.
  • Proficient in cash handling and credit card processing.
  • Strong attention to detail and organizational skills.
  • Familiarity with local attractions and services is a plus.

Home2 Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.