Customer Service Representative
1 day ago
Cool Care Heating, Air, Plumbing & Refrigeration is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our office staff, you will be responsible for providing exceptional customer service, supporting our field personnel, and ensuring seamless communication with our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with our field team to schedule service calls and ensure timely completion of work
- Enter customer information and service needs into our CRM system
- Communicate with customers to confirm arrival times of technicians and schedule annual maintenance services
- Participate in after-hours call rotation to provide support to our customers
Requirements:
- High school diploma or equivalent
- 2+ years of customer service experience
- Scheduling and coordination experience
- Proficiency in computer software and CRM systems
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
What We Offer:
- Competitive hourly rate
- Medical insurance with 75% employer contribution
- Supplemental insurance options
- 6 paid holidays
- 80 hours of paid time off
- Professional development opportunities
Work Environment:
Cool Care Heating, Air, Plumbing & Refrigeration is a family-owned business with a reputation for honesty and ethics. Our office is a dynamic and supportive environment where you will have the opportunity to grow and develop your skills.
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