Regional Manager, Single Family Rental Communities

Tricon Residential is a leading owner and operator of a growing portfolio of single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents, and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

Job Summary

The SFRC Regional Community Manager is a supervisory, goal-driven position that will consistently uphold our commitment to provide exceptional communities that invite, inspire, and feel like home for our residents. This role will drive the success by ensuring that both the communities in the role's specified region and team within the region exceed the service standards that we live by.

Key Responsibilities

• Leasing/Marketing
  • Ability to work with several departments to implement the pre-leasing standard operating procedure and onboarding responsibilities for the Single-Family Rental Communities in the specified region.
  • Support the Sales Hub in all leasing efforts. Schedule and perform or delegate showings/self-tours as requested by the Sales Hub and be prepared for walk-in showings.
  • Keen awareness of the business goals (i.e., monthly leasing goals and monthly occupancy goals), how many move-ins are needed to achieve the goals throughout the month, and confidence to speak on any ideas to increase velocity as needed.
  • Support, coach, and lead the SFRC team members in the applicable region, including but not limited to the Community Manager(s), Assistant Community Manager(s), Maintenance Technician(s), Porter(s), and/or Resident Relations Specialist(s) in the SFRC region.
  • Ensure sites are staffed and arrange for local market coverage when needed, maintain monthly staffing calendar on a quarterly basis.
  • Conduct or delegate outreach marketing on a minimum monthly basis - local businesses, brokers, Realtors, multifamily locators, and any other relevant opportunities in the local market.
  • Conduct a monthly audit of current Internet Listing Services and Online Reputation, making recommendations or changes as needed.
  • Manage self-show inventory. Strategize with the Sales Hub and Revenue Management teams on website postings.
  • Delegate or create and manage MLS Listings.
  • Daily inventory walks to confirm all vacant homes are show-ready.
  • Act as the subject matter expert for your community's sub-market, keeping in tune with competitive communities and surrounding employment base.
  • Analyze and report key performance factors for the community to the Portfolio Manager, Sales Hub, Asset Management, and Marketing on items such as unit availability and assess any necessary price adjustments including premiums on vacant unit and on-notice units.
  • Attending Chamber of Commerce and city events where applicable.
• Resident Management
  • Partner with the local market retention team, the Community Manager(s), and/or Retention Specialist(s) as needed to assist with and exceed resident retention goals.
  • Customer service
    • Proactive: Get ahead of and resolve all resident issues - communicate great stories/wins from residents.
    • Resourceful: Become a super-user of Tricon technology. Ability to train residents and team members on how to submit work orders, rent payments, and surveys.
    • Empathetic: Address resident escalations with a win-win mindset.
  • Maintain a strong and positive HOA relationship, where applicable
    • Delegate or serve violation notices.
    • Confirm correction.
  • Delegate or post any necessary notices upon request from the Centralized Team.
  • Coordinate with the local market office team and/or corporate departments to assist with outstanding resident issues including renters' insurance, utilities, habitability concerns, etc.
• Community Management
  • Superior organization and timely documentation practices
    • Coordinate with the Sales Hub on community events.
    • Create and maintain a strong, positive relationship with the Development Team, the Builder Partner, Utility Providers, Local Vendors, Landscaper, Porter/Pool Maintenance Company, Cable Provider, and the HOA, if applicable.
    • Coordinate daily meetings with the Single-Family Rental Community Superintendent and Community Manager(s). Keep organized documentation and scheduling on recommended tasks, and check back for follow-up and accountability.
    • Hold team meetings weekly with on-site team, and coordinate the agenda with the Community Manager(s).
    • Supervise the market.
    • Be knowledgeable of all reporting associated with move-ins, work orders. Ensure resident warm calls are being completed monthly.
    • Ability to perform financial reviews, track controllable expenses, and monitor actual monthly income vs budget.
    • Perform or delegate occupancy checks upon request from the Centralized Team.
    • Work in coordination with the Single-Family Rental Community Superintendent and the Facilities team regarding exterior property issues (including landscaping), outstanding unit service requests, move-in turn schedules, market-ready inventory, report supplies needed (model office), etc.
    • Ensure monthly shop/model/clubhouse inventory updates are completed by the
    • Manage the on-site team apparel compliance and replenishment as needed.
    • Support other SFRC sites and 'scattered' zones based on availability.

Qualifications

• Experience in a property community management role.
• Proven success in leadership of a team.
• Demonstrated critical thinker.
• Passionate about providing exceptional customer service.
• Sense of urgency with the ability to work under tight deadlines.
• Comfort in learning new software platforms and utilization of technology a major plus.
• Disciplined problem solver who is proactive, reliable, and resourceful.
• Track record of fostering a collaborative team environment.
• Ability to work well under pressure, self-manage, and set an example for others.

Minimum Requirements

• 3+ years property management experience required.
• Takeover and multi-site management experience preferred.
• BA/BS preferred.
• Georgia RE License Required.
• Excellent communicator, both verbal and written.
• Professional appearance and demeanor.
• Multi-tasking and organizational skills - demonstrated ability to perform multifaceted projects in conjunction with daily activities.
• Good reasoning abilities and sound judgment.
• Proven strong customer service experience.
• Strong presentation skills.
• Unrelenting attention to detail with an eye for accuracy and consistency.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; and hear.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 10 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.