Account Receivable Specialist

24 hours ago


Dallas, Texas, United States ValorVIP Full time
Job Title: Account Receivable Specialist

At ValorVIP, we're seeking a highly motivated and organized Account Receivable Specialist to join our team. As a key member of our operations team, you will be responsible for resolving open accounts with customers, utilizing negotiation methodologies, and maintaining trustful customer relationships.

Key Responsibilities:
  • Utilize contact center technology and recovery strategies to locate right parties and negotiate payment terms with empathy and professionalism.
  • Make outbound and receive inbound calls, following all required scripts, policies, and procedures.
  • Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
  • Meet monthly goals and perform other assigned duties.
  • Attend meetings and training, and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
What We Offer:
  • Competitive compensation and total rewards package.
  • Regular reviews and raises based on tenure and performance.
  • Paid time off, paid holidays, and paid training opportunities.
  • Regular daily, weekly, and monthly incentives, including monetary rewards and prizes.
  • Medical, dental, and vision coverage options.
  • Fun, engaging work environment.
  • Casual dress code.
Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit to a Level II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.


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