Service Desk Specialist

7 hours ago


Fayetteville, North Carolina, United States Apex Systems Full time
Job Title: Service Desk Specialist

Apex Systems is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be the first point of contact for customers with technical issues, providing timely and effective support to ensure minimal downtime and maximum productivity.

Key Responsibilities:
  • Provide first contact and incident resolution to customers with hardware, software, and application problems.
  • Provide polite and friendly customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Escalate incidents to higher tiers when required, working closely with internal teams to resolve complex issues.
  • Document incident status and solutions in incident database tools, maintaining accurate and up-to-date records.
  • Stay up-to-date with the latest technologies and trends, continuously improving your skills and knowledge to provide exceptional support.
Requirements:
  • Active TS-SCI Security Clearance.
  • CompTIA Security+ Certification.
  • High School/GED and 9 years in IT, or Associate's Degree and 7 years, or Bachelor's Degree and 5 years, or Master's Degree and 3 years in IT.
  • Able and willing to work on-site 40 hours per week in Fayetteville, North Carolina.
  • Availability and interest in working a 3rd shift schedule.
Benefits:
  • Health, dental, vision, life insurance, short-term disability, and hospitalization coverage.
  • Direct deposit, weekly pay periods, training and development programs, 401(k), and referral program.


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