Hotel Front Desk Agent

2 days ago


Fayetteville, North Carolina, United States Quality inn elliotts Full time
Job Summary

We are seeking a highly skilled and enthusiastic Hotel Front Desk Clerk to join our team at Quality Inn New River Gorge and Elliott's Whitewater Bar and Grill. As a key member of our guest services team, you will be responsible for providing exceptional customer service, managing hotel guest accounts, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Welcome and register guests, provide keys and room numbers, and record credit card information
  • Manage hotel guest accounts, ensuring accuracy and up-to-date information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs
  • Handle customer complaints and resolve issues in a professional and courteous manner
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Requirements
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Must have graduated high school, received a GED or equivalent
About Us

Quality Inn New River Gorge and Elliott's Whitewater Bar and Grill are both locally owned and well-established businesses in Fayetteville, WV. We are busy year-round and need a full-time staff. Positions include cooks, servers, bartenders, and kitchen personnel as well as motel guest service agents, housekeeping attendants, and maintenance personnel. We strive to empower our employees with room for advancement within the companies.



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