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Member Service Specialist III
2 months ago
Member Service Specialist III
Job Summary:We are seeking a highly skilled and customer-focused Member Service Specialist III to join our team at Golden 1. As a key member of our branch team, you will be responsible for providing exceptional service to our members, processing financial transactions, and maintaining accurate records.
Key Responsibilities:- Provide members with the highest level of service available in an efficient and courteous manner.
- Process monetary transactions within assigned limits, maintain accurate records, and balance each day's transactions in accordance with established policies and procedures.
- Proactively engage with members to identify products and services designed to assist them in achieving their financial goals.
- Answer questions and direct members to appropriate departments for specialized services.
- Process and audit financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries.
- Provide Golden 1 services to members, including cashier's checks, money orders, savings bonds, wire transfers, and transactions.
- Assess member needs while processing transactions and identify opportunities to help members relative to Golden 1 product or service offerings.
- Identify and report fraudulent activity to management and Financial Investigations department.
- Assist in the proper operation of the ATM and Teller Cash Dispenser Units.
- May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
- High School or GED required.
- Minimum two plus years of prior experience in a banker role at another financial institution or customer relationship building role preferred.
- Plus one year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
- Certified Notary Public, if required for specific branch.
Prolonged standing throughout the workday. A teller stool is provided as may be needed. Ability to lift up to thirty pounds. Ability to frequently move about the branch to accomplish tasks. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed. Corrected vision in the normal range. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment.
Language:English
