Energy Efficiency Outreach Coordinator

3 weeks ago


Pueblo, Colorado, United States Franklin Energy Full time
Job Summary

We are seeking a highly motivated and results-driven Outreach Specialist to join our team at Franklin Energy. As a key member of our outreach team, you will be responsible for developing and implementing outreach strategies to promote our energy efficiency programs to customers and trade allies.

The ideal candidate will have a strong background in sales, customer service, and communication, with a proven track record of achieving sales targets and building strong relationships with customers and partners.

Key Responsibilities
  • Develop and implement outreach strategies to promote energy efficiency programs to customers and trade allies
  • Make outbound calls to new and existing customers to meet assigned energy saving targets
  • Manage field time effectively with customer or trade ally visits
  • Develop and present program presentations to spur project activity
  • Respond to customer and trade ally inquiries and concerns by phone, electronically or in person to move projects towards completion
  • Maximize all opportunities in the process to close a project
  • Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs
  • Maintain knowledge of program best practices, individual program offerings and how they can serve customers including features, advantages and benefits
  • Support outreach work plan creation, monitoring and updates
  • Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals
  • Complete search and discovery work where the answers are not clear
  • Actively cold call new potential suppliers/contractors and develop their participation in our programs
  • Perform event planning, coordination and presentations of programs
  • Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
  • Identify improvement barriers and report information to Program Manager and Outreach Manager
  • Prepare weekly and monthly project based activity reports and track progress towards program goals
  • Assist in the implementation of specific energy efficiency programs in a flex capacity, according to defined budgets and energy savings targets
  • Ability to work effectively with non-outreach orientate team personnel
  • Contribute ideas being respectful and understanding of individual experience and knowledge compared to others
  • Willingsness to take direction for other team members
  • Demonstrates honesty, keeps commitments and acts in a professional manner
Requirements
  • Bachelor's degree or equivalent work experience required
  • 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation
  • Previous customer service experience required
Skills and Abilities
  • Results oriented
  • Ability to work in a team atmosphere and to collaborate on continuous improvement efforts
  • Strong customer service and communication skills
  • Must be able to handle a wide work variety and work in a fast-paced environment
  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
  • Ability to identify and resolve project application issues with customers and trade allies
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook
  • Strong data entry skills in entering information in tracking systems/databases
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees


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