Customer Service Director

6 days ago


Hayward, California, United States Compass Group, North America Full time

Come and transform the food service industry with Compass Group, North America as a Customer Service Director in our Bay Area office. We are seeking an experienced professional to join our team and drive customer satisfaction and retention.

**Job Overview:**

We offer a competitive salary range of $80,000 to $90,000 per year, depending on experience, plus benefits and a comprehensive compensation package. As a Customer Service Director, you will be responsible for ensuring that our customers receive exceptional service and support, while driving revenue growth and profitability.

**Key Responsibilities:**

  • Lead site visits and client retention efforts to ensure high levels of customer satisfaction.
  • Assist branches with grand openings and provide guidance on best practices.
  • Develop and implement action plans to improve sales performance and control costs.
  • Coordinate efforts to improve customer retention and client experience at the point of sale.
  • Build retail pricing opportunities and encourage repeat sales.

**Required Skills and Qualifications:**

  • Bachelor's degree or equivalent combination of education and experience.
  • At least 3 years of driving experience and a valid Non-CDL Class C driver's license.
  • 1-2 years of experience in a customer service position or related field.
  • Route management, retail, and merchandising experience preferred.

**Benefits:**

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, flexible spending accounts, and more. Additionally, we provide opportunities for career growth and development, as well as a positive and supportive work environment.

**About Compass Group, North America:

Compass Group, North America is a leading food service and facilities management company dedicated to providing innovative solutions to meet the needs of our clients. With a commitment to excellence and a passion for customer service, we strive to deliver exceptional results and create long-term value for our clients and stakeholders.



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