Customer Service Manager I

5 days ago


Hayward, California, United States Compass Group USA Full time

About the Role

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This is a fantastic opportunity to join Compass Group USA as a Customer Service Manager I. In this role, you will be responsible for site visits and client retention, ensuring that our clients receive exceptional service and support.

The Job Description

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Key Responsibilities:

  • Site Visits and Client Retention: Ensure that all site visits are conducted in a timely and professional manner, building strong relationships with clients and stakeholders.
  • Assist Branches with Grand Openings: Collaborate with branch teams to ensure a smooth transition during grand openings, including setting up equipment and training staff.
  • Ensure Compliance with Local and National Account Standards: Review and maintain compliance with corporate policies and procedures, ensuring that all locations meet required standards.
  • Develop and Implement Action Plans: Work closely with local management to develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc.) and drive incremental sales growth.

Requirements and Qualifications

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We are looking for a highly motivated and organized individual with excellent communication skills and a passion for delivering world-class customer service. The ideal candidate will have:

  • A Bachelor's Degree or Equivalent Combination of Education and Experience
  • 3 Years' Driving Experience and Valid Non-CDL Class C Driver's License
  • 1-2 Years' Experience in a Customer Service Position or Related Experience
  • Ability to Operate Material Handling Equipment (Box Truck, Handcarts, Etc.)

Benefits and Perks

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We offer a competitive salary and benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance and Disability Insurance
  • Retirement Plan and Paid Time Off
  • Holiday Time Off and Associate Shopping Program
  • Health and Wellness Programs and Discount Marketplace

Estimated Salary Range: $60,000 - $80,000 per year

Job Type: Full-time

Location: [Insert Location]



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