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Client Support Specialist

2 months ago

Fullerton, California, United States Delta Q Inc Full time
Position Summary

Delta Q Inc is seeking a dedicated and proficient Customer Service Representative. In this role, you will be responsible for delivering exceptional support to our clients, addressing their inquiries, and resolving issues promptly to foster positive relationships. Direct interaction with clients necessitates a comprehensive understanding of our products, policies, and procedures. A friendly demeanor coupled with strong communication skills is essential for success in this position.

Key Responsibilities
  • Proactively manage customer complaints and ensure timely resolutions.
  • Provide comprehensive information to customers as needed.
  • Process orders and accurately calculate charges.
  • Maintain detailed records of customer interactions and issues.
  • Identify and generate potential sales leads.
  • Establish customer accounts by collecting necessary information.
  • Clearly explain product details and services to customers.
  • Review customer accounts for any updates or changes.
  • Build and sustain positive relationships with customers.
  • Ensure high standards of service quality are upheld.
  • Communicate any changes in company policies to customers effectively.
Qualifications
  • Bachelor's degree in any field.
  • A minimum of 2 years of experience in sales or customer service.
  • Able to deliver results in high-pressure situations.
  • Outstanding communication and interpersonal abilities.
  • Strong problem-solving skills.