Restaurant Host/Hostess

3 days ago


West Covina, California, United States Dennys 7806 Full time
Job Summary

We are seeking a highly skilled and customer-focused Host/Hostess to join our team at Denny's 7806. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for their dining experience.

Key Responsibilities
  • Guest Greeting and Seating: Greet guests immediately upon arrival, acknowledge them at departure, and seat them at clean, dry tables.
  • Service Cycle Timing: Demonstrate a sense of urgency and meet service cycle timing standards to ensure efficient service.
  • Special Needs and Requests: Determine and provide for any special needs of guests, such as dietary restrictions or special requests.
  • Guest Waiting List and Seating Order: Maintain a guest waiting list and adhere to proper seating order procedures to ensure fair and efficient seating.
  • Promotions and Suggestive Selling: Describe promotions and suggestively sell while seating guests, taking initial beverage orders.
  • Guest Needs and Concerns: Attend to any other guest needs during the entire dining experience, addressing complaints promptly and courteously.
  • Cash Handling and Point of Sale: Demonstrate safe cash handling procedures, accurately complete cash, credit card, and discount transactions, and operate the point of sale system.
  • Teamwork and Communication: Assist service personnel in providing beverage orders and refills, clearing and setting tables, and maintain a positive and respectful attitude towards guests and team members.
Essential Functions
  • Physical Demands: Must be able to raise a tray weighing up to 25 lbs., bend, stoop, reach, wipe, lift, and grasp.
  • Mobility and Hearing: Must have sufficient mobility to move and operate in the work area and be able to hear well in a loud environment to respond to employee and guest needs.
  • Math Skills and Cash Handling: Must possess basic math skills (add, subtract, multiply, and divide) and be able to observe and differentiate between monetary denominations.
  • Health and Safety: Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling and be able to work around potentially hazardous chemicals.
  • Training and Development: Must be able to pass all required tests and training requirements for the position and be willing to learn and adapt to new procedures and systems.
  • Schedule and Flexibility: Must be able to work a flexible schedule, including holidays, nights, and weekends, and be dependable and able to learn basic tasks and follow instructions.
Position Qualifications
  • Communication and Teamwork: Must be able to communicate effectively in English, both orally and in writing, and work in a team environment.
  • Uniform and Grooming Standards: Must meet Denny's uniform and grooming standards and maintain them throughout the shift.
  • Diversity and Respect: Must place a value on diversity and show respect for others.


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