Customer Service Ambassador

2 weeks ago


Idaho Falls, Idaho, United States D&L Cleaners Full time
Main Responsibilities

We are seeking a highly skilled Customer Service Representative to join our team at D&L Cleaners. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:
  • Service Delivery: Provide timely and effective service to customers, addressing their inquiries and resolving any issues in a professional and courteous manner.
  • Customer Communication: Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Problem Resolution: Analyze and resolve customer complaints in a fair and efficient manner, ensuring customer satisfaction and loyalty.
  • Account Management: Maintain accurate and up-to-date customer records, ensuring seamless communication and service delivery.
Requirements

To succeed in this role, you will need:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints in a fair and efficient manner.
  • Organizational Skills: Ability to prioritize tasks, manage multiple customer interactions, and maintain accurate records.
  • Product Knowledge: Familiarity with our products and services, with the ability to provide expert advice and guidance to customers.
What We Offer

As a Customer Service Representative at D&L Cleaners, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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