Customer Service Ambassador
2 months ago
About D&L Cleaners
We are a reputable cleaning services company seeking a highly skilled and experienced customer service representative to join our team. As a customer service representative, you will be the first point of contact for our clients, providing exceptional service and support to ensure their satisfaction.
Main Responsibilities
- Provide Service and Product Information
- Resolve Service and Product Problems
- Ensure Customer Satisfaction and Pleasant User Experience
Key Responsibilities
- Answer Service and Product Questions
- Recommend Other Services and Products
- Record and Update Customer Accounts
- Maintain Customer Records
- Resolve Service and Product Problems
- Clarify Customer Complaints
- Determine the Cause of the Problem
- Provide Adequate Solutions
Requirements
- Multitasking
- Analyzing Information
- Resolving Conflict
- Phone Skills
- Listening
- Documentation Skills
- Market Knowledge
- Problem-Solving
- Quality Focus
- Communication Skills
- Product Knowledge
- Customer Service
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