Customer Service Ambassador

2 months ago


Idaho Falls, Idaho, United States D&L Cleaners Full time

About D&L Cleaners

We are a reputable cleaning services company seeking a highly skilled and experienced customer service representative to join our team. As a customer service representative, you will be the first point of contact for our clients, providing exceptional service and support to ensure their satisfaction.

Main Responsibilities

  • Provide Service and Product Information
  • Resolve Service and Product Problems
  • Ensure Customer Satisfaction and Pleasant User Experience

Key Responsibilities

  • Answer Service and Product Questions
  • Recommend Other Services and Products
  • Record and Update Customer Accounts
  • Maintain Customer Records
  • Resolve Service and Product Problems
  • Clarify Customer Complaints
  • Determine the Cause of the Problem
  • Provide Adequate Solutions

Requirements

  • Multitasking
  • Analyzing Information
  • Resolving Conflict
  • Phone Skills
  • Listening
  • Documentation Skills
  • Market Knowledge
  • Problem-Solving
  • Quality Focus
  • Communication Skills
  • Product Knowledge
  • Customer Service


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