User Experience Researcher

4 weeks ago


Somerville, Massachusetts, United States SmartBear Software Full time

About the Role

We are seeking a skilled User Experience Researcher to join our design team at SmartBear Software. As a User Experience Researcher, you will be responsible for conducting research on digital products, analyzing user behaviors, and providing data-driven insights to inform design and engineering decisions.

Key Responsibilities

  • Define research plans that outline objectives, methodologies, and timelines.
  • Collaborate with product design and research colleagues to build impactful solutions for SmartBear customers.
  • Execute research using both qualitative and quantitative methods.
  • Present findings in a way that informs and guides design and engineering decisions.

Requirements

  • BA/BS degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, data analysis, or related field.
  • 1-3 years of relevant experience conducting research on digital products; enterprise software experience is a plus.
  • Experience conducting user research using various methods, including interviews, surveys, contextual inquiry, concept testing, usability evaluation, product metrics, etc.

Why Work at SmartBear?

  • We invest in our employees' success and provide opportunities for growth and development.
  • We celebrate our differences and promote a culture of inclusivity and respect.
  • We are committed to making a positive impact on our customers and the communities we serve.

About SmartBear

SmartBear is a leading provider of software development and testing tools. We are dedicated to helping developers and testers create high-quality software applications. Our award-winning tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations worldwide.


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