Business Systems Analyst, Digital Ambulatory Solutions

4 weeks ago

Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full time

About Us

Mass General Brigham (Enterprise Services) is a leading healthcare organization committed to delivering innovative solutions for our patients and care teams. As a not-for-profit organization, we strive to support patient care, research, teaching, and service to the community by leading innovation across our system.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors.

These values guide how we get our work done:

  • Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk
  • Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

The Opportunity

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.

Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

The MGBCP Business Analyst is responsible for providing support to Epic users in the MGB Community Physicians organization. The Business Analyst will analyze the business requirements of CP sites to deliver support related to Epic functions and clinical workflows of ambulatory care, utilizing EpicCare Ambulatory and various related applications.

Principal Duties and Responsibilities

  • Support and educate users on the use of clinical and complementary applications
  • Prepare end-user training materials
  • Identify and resolve issues, escalating as needed for timely resolution
  • Provide high-quality service to users, according to defined service level agreements
  • Create and run reports as needed using tools such as Epic Reporting Workbench
  • Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration
  • Produces specification documents with guidance from senior staff
  • Assist with developing and executing user acceptance testing plans, including creation of test cases
  • Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff
  • Participate in team meetings to discuss team and project activities, issues, changes, and communications
  • Assist in identifying and recommending best practices for business analysis, training, and end-user support functions
  • Use recognized project management tools and methodologies

Working Conditions

Hybrid work includes onsite days with flexibility required. Onsite model will entail occasional meetings at Assembly Row and more often providing on-site support at our practices in Eastern, MA.

Qualifications

  • Bachelor's Degree in Business, Information Technology, Healthcare, or a related field required
  • Three or more years of healthcare information technology experience with knowledge of clinical systems
  • Epic Certification desired or must obtain Epic training as outlined by program requirement

Skills/Abilities/Competencies

  • Experience providing training and support to end users, preferably in a healthcare setting
  • Strong analytic and problem-solving skills
  • Ability to learn and understand clinical workflows
  • Ability to effectively translate business requirements to functional requirements
  • Possess strong interpersonal skills to effectively communicate with technical and non-technical staff
  • Requires minimal direction from leadership and possesses the ability to learn quickly
  • Ability to effectively conduct small meetings, both formal and informal
  • Strong written and verbal communication skills, including facilitation and presentation
  • Knowledge of Microsoft Office365 and other popular office productivity solutions

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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