Current jobs related to Telecommunications Service Associate - Bluefield, West Virginia - DISH

  • Customer Service Representative

    4 weeks ago

    Bluefield, West Virginia, United States DISH Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DISH. As a key member of our Field Operations team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and chat.Key ResponsibilitiesProvide timely...

  • Cable Splicing Technician B Position

    2 weeks ago

    Bluefield, West Virginia, United States Frontier, Inc. Full time

    Cable Splicing Technician B Job SummaryAs a Cable Splicing Technician B at Frontier Communications, you will be responsible for installing, repairing, and maintaining fiber optic cables and telecommunications systems. This role requires strong technical skills, attention to detail, and the ability to work in a fast-paced environment.Key...

  • Food Service Operations Manager

    2 weeks ago

    Bluefield, West Virginia, United States K-VA-T Food Stores Inc Full time

    About the Job:The Assistant Food Service Manager is a key member of the store management team, responsible for providing exceptional customer service, leading by example, and driving sales by effectively merchandizing fresh product in the department. The role involves assisting the Food Service Manager in building a productive staff through teamwork and...

  • Retail Sales Associate

    3 weeks ago

    Bluefield, West Virginia, United States Maurices Full time

    Join Maurices as a Retail Sales AssociateMaurices is a world-class specialty retailer that caters to young-at-heart fashionistas in small towns. We pride ourselves on our excellent training programs and the consistent feedback we get from our associates who love to work here.Key Responsibilities:Create an unforgettable shopping experience that leaves our...

  • Retail Sales Associate

    2 weeks ago

    Bluefield, West Virginia, United States Harbor Freight Tools Full time

    Job Summary:A valued member of our team, the Retail Sales Associate is empowered to deliver exceptional customer experiences and drive sales growth. As a key contributor to our store's success, you will be responsible for providing top-notch service, handling sales transactions, and maintaining a safe and organized store environment.Key...

  • Business Development Manager

    2 weeks ago

    Bluefield, West Virginia, United States Segra Full time

    Mid-Market Account Manager OpportunitySegra is seeking a highly skilled and experienced Mid-Market Account Manager to join our team in the West Virginia market. The ideal candidate will have a proven track record of success in sales and customer relationship management, with a strong understanding of the telecommunications industry.Key...

  • Cafe Associate

    1 week ago

    Bluefield, Virginia, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cafe Associate to join our team at Sam's Club. As a Cafe Associate, you will be responsible for preparing and serving food and beverages to our members, maintaining a clean and organized cafe environment, and providing exceptional customer service.Key ResponsibilitiesFood Preparation: Prepare...

  • Retail Customer Service Associate

    3 weeks ago

    Bluefield, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.Key ResponsibilitiesProvide exceptional...

  • Produce Associate

    3 weeks ago

    Bluefield, West Virginia, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Produce Associate to join our team at Walmart. As a Produce Associate, you will be responsible for ensuring the quality and freshness of our produce, providing exceptional customer service, and maintaining a clean and organized store environment.Key Responsibilities:Maintain up-to-date...

  • Mid-Market Account Manager

    4 weeks ago

    Bluefield, West Virginia, United States Segra Full time

    Mid-Market Account Manager - Charleston, WVSegra is seeking a highly skilled and experienced Mid-Market Account Manager to join our team in Beckley/Bluefield, WV. Role Overview:The Mid-market Account Manager will be responsible for retaining existing revenue and generating sales uplift revenue in the existing customer base. The ideal candidate will have a...

  • Front Desk Associate Bluefield Hotel

    1 month ago

    Bluefield, West Virginia, United States VP Management Full time

    Job Title: Front Desk Associate Bluefield HotelWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Bluefield Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a...

  • Hotel Housekeeping Associate

    3 weeks ago

    Bluefield, West Virginia, United States VP Management LLC Full time

    Job Summary: VP Management LLC is seeking a dedicated Hotel Housekeeping associate to maintain the cleanliness and overall appearance of guest rooms and public areas at our Bluefield location in West Virginia. This individual will report to the Housekeeping Manager and work closely with other members of the housekeeping and hotel staff to ensure a...

  • Front Desk Associate Bluefield Hotel

    3 weeks ago

    Bluefield, West Virginia, United States VP Management LLC Full time

    Job Summary:The Front Desk Associate at Bluefield Hotel is responsible for delivering exceptional customer service to guests and ensuring a seamless check-in and check-out process. Key Responsibilities:- Greet guests with a warm and friendly attitude, providing a positive first impression of the hotel - Check-in and check-out guests, handling all aspects of...

  • Produce Associate

    2 weeks ago

    Bluefield, West Virginia, United States Walmart Full time

    Be a Produce Expert:Maintain up-to-date knowledge of fresh produce products, collaborating with cross-functional teams to ensure quality and freshness. Provide exceptional customer service, answering questions and addressing concerns. Maintain a clean and organized produce area, receiving and stocking merchandise efficiently.Be a Quality Leader:Understand...

  • Front Desk Associate Bluefield Hotel

    1 month ago

    Bluefield, West Virginia, United States VP Management LLC Full time

    Job Summary:The Front Desk Associate at Bluefield Hotel is responsible for delivering exceptional customer experiences and ensuring seamless check-in and check-out processes. This role requires a warm and friendly attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities: Greet guests with a...

  • Retail Sales Associate

    2 weeks ago

    Bluefield, West Virginia, United States Maurices Full time

    Role OverviewMaurices is a world-class specialty retailer that caters to young-at-heart fashionistas in small towns. We pride ourselves on our excellent training programs and the consistent feedback we get from our associates who love to work here.Key ResponsibilitiesCreate an unforgettable shopping experience that leaves our customers inspired and feeling...

  • Front Desk Associate Bluefield Hotel

    3 weeks ago

    Bluefield, West Virginia, United States VP Management LLC Full time

    Job Summary:The Front Desk Associate at Bluefield Hotel is responsible for delivering exceptional customer experiences and ensuring a seamless check-in and check-out process. Compensation & Benefits:This position offers a competitive salary and benefits package, including healthcare coverage, paid time off, and opportunities for professional growth and...

  • Hotel Housekeeping Associate

    2 weeks ago

    Bluefield, West Virginia, United States VP Management LLC Full time

    Job Summary:We are seeking a Hotel Housekeeping Associate to join our team at the Quality Inn Bluefield in West Virginia. As a key member of our housekeeping staff, you will be responsible for maintaining the cleanliness and overall appearance of guest rooms and public areas within the hotel.This is a full-time position that requires attention to detail,...

  • Café Associate

    3 weeks ago

    Bluefield, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled and motivated Café Associate to join our team at Sam's Club. As a key member of our food service team, you will be responsible for preparing and serving high-quality food products to our members.Key ResponsibilitiesPrepare and serve fresh food products, including rotisserie chickens, salads, and sandwiches.Maintain...

  • Cafe Associate

    4 weeks ago

    Bluefield, Virginia, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cafe Associate to join our team at Sam's Club. As a Cafe Associate, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key ResponsibilitiesPrepare and serve food and beverages to...

Telecommunications Service Associate

2 months ago

Bluefield, West Virginia, United States DISH Full time
Company Overview

Ensure your application details are current and complete before proceeding with this opportunity.

DISH, a subsidiary of EchoStar, has been innovating the landscape of connectivity for over four decades. Our operations encompass satellite television, live streaming, on-demand content, smart home installations, mobile services, and products, as we work towards establishing America's First Smart NetworkTM.

Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview

The Wireless Support Specialist position is part of a dynamic team located at our advanced Bluefield facility, where you will be among the first to engage with our latest cutting-edge wireless technologies. Post-training work schedules may involve a blend of remote and on-site duties, tailored to performance and operational requirements.

You will have the chance to become a key expert in the Bluefield area, generating enthusiasm around the newest wireless innovations. Collaborating with your on-site team will enhance your professional network and pave the way for future career advancements.

Key Responsibilities

As a member of the Customer Experience Team (CXO), you will represent the company to our clientele. This team is dedicated to resolving customer inquiries, mitigating future issues, and promoting our offerings while actively listening, connecting, and caring for customers through voice and chat communications. Team members are expected to maintain comprehensive knowledge of our wireless products, accessories, and pricing structures. Your goal is to become a leading customer support advocate in the industry.

Specific Duties Include:

  • Fostering long-term customer relationships by delivering exceptional service and achieving one-call resolutions.
  • Maintaining extensive knowledge of our wireless offerings, accessories, and pricing plans.
  • Providing product recommendations and promoting our services to customers.
  • Accurately addressing customer inquiries related to billing, devices, product features, troubleshooting, and hardware operation.
  • Identifying opportunities for improvement and providing feedback by analyzing call trends and diagnostic enhancements to elevate customer service, performance, and efficiency.
  • Transforming into a premier customer support advocate, engaging with a diverse customer base to offer solutions for their needs and technical challenges.
Qualifications and Skills

Required:

  • High School diploma, GED, or equivalent experience.
  • A positive attitude with a customer-centric approach.
  • A willingness to work in a collaborative team setting.

Preferred:

  • Experience in customer service or related training.
  • Familiarity with the wireless industry.
  • Knowledge of wireless devices and their functionalities.
  • Understanding of the process for switching wireless providers.
  • A strong sense of pride in assisting customers with pricing, wireless devices, services, and products.
  • Flexibility to adapt to various work environments.
  • High engagement throughout the duration of shifts.
  • Willingness to work flexible hours, with additional pay for evening and weekend shifts.
  • Proficiency in operating Windows OS desktop computers.
  • Ability to multitask and effectively resolve issues while communicating with customers and logging information.
  • Excellent written and verbal communication skills, with a focus on delivering high-quality customer service.
  • A proactive approach to communicating challenges back to the business.
  • A commitment to continuous improvement and openness to coaching and development.

What We Offer:

  • Starting pay at $15.50/hr.
  • Opportunities for career advancement, with defined career paths and support for personal and professional growth.
  • Company-provided equipment.
  • Comprehensive Benefits Package, including:
    • 330 free channels, including premium options.
    • $5 monthly Sling Blue and Orange service.
    • $10 credit per line (up to 5) for Boost Infinite wireless.
    • Medical, Dental, and Vision Insurance.
    • Paid vacation and sick leave.
    • 401(k) investment options with company matching.
    • Tuition reimbursement.
    • Significant discounts on DISH, Sling, and Boost Infinite services.
Compensation Details

Compensation: $15.50/Hour
Benefits Overview

We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company matching, ESPP, career development opportunities, and a flexible time-off policy; all benefits can be reviewed on our benefits page.

The base pay range is a guideline. Individual total compensation may vary based on qualifications, skill level, and competencies; compensation is influenced by the role's location and may change based on work location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.

This posting will remain active for a minimum duration until the position is filled.