Office Manager

7 days ago


Grand Rapids, Michigan, United States Consumers Credit Union Full time
Job Summary: We are seeking a highly motivated and experienced Office Manager to join our team at Consumers Credit Union. As an Office Manager, you will be responsible for leading and managing the day-to-day operations of our office, ensuring the growth and performance of the credit union.

Key Responsibilities:
  • Supervise and lead office employees to meet office and individual goals.
  • Conduct performance appraisals and individual monthly coaching.
  • Communicate with staff to ensure consistent operations.
  • Promote growth of the office through sales and ensuring a high level of member service.
  • Promote an understanding of policies and procedures by office staff.
  • Perform sales calls to local businesses leading to business product growth.
  • Routinely conduct Annual reviews with high-value business members to deepen relationships and add services.
  • Ensure consistent and timely management of Outbound Fusion queue.
  • Participate in corporate initiatives.
  • Assist in any area as directed by senior management.
Requirements:
  • Bachelor's degree and 2 years of proven sales and leadership experience, or 3-5 years of related experience in the banking industry.
  • Proven history of goal attainment.
  • Excellent communication, listening, and interpersonal skills required.
  • Must have initiative, drive, intensity, and commitment; must be energetic and engaged.
  • Ability to work independently and make judgments in the best interest of the member and Consumers.
  • Must be a strategic and visionary thinker and be a self-starter that is proactive in creating solutions.
  • Must be able to lead and rally others around ideas.
  • Develop an understanding of credit union history, philosophy, organization bylaws, and operating procedures.
  • Demonstrate knowledge of all Consumers products and services.
About Consumers Credit Union: At Consumers, you'll find a team that works closely together and counts on one another. We enjoy an unusual high level of camaraderie. Perks: Consumers offers outstanding health, dental, and vision plans, an excellent health insurance plan, a 401(k) plan with a 100% match, generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer.
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