Global Customer Support Associate

3 weeks ago


Smyrna, Georgia, United States Italmatch USA Corporation Full time

Job Summary

This position plays a pivotal role in delivering exceptional customer service to our North America customer base. The successful candidate will possess excellent communication and problem-solving skills, strong organizational abilities, and a passion for delivering results-oriented solutions.

Responsibilities and Expectations

  • Manage customer relationships through proactive outreach, efficient order processing, and effective issue resolution.
  • Collaborate closely with internal teams to ensure seamless communication, coordination, and delivery of high-quality products and services.
  • Develop and implement process improvements to enhance customer satisfaction, reduce errors, and increase productivity.
  • Stay up-to-date with industry trends, regulatory requirements, and best practices to drive business growth and excellence.

Compensation and Benefits

Our salary package includes a base salary range of $75,000 - $95,000 per year, depending on experience, plus benefits commensurate with experience. We value diversity, equity, and inclusion in the workplace and are an equal opportunity employer.



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