Site Buffer and Media Prep Expert
7 days ago
About the Job: We are seeking a skilled Laboratory Operations Specialist to join our team. As a key member of our operations team, you will be responsible for performing various laboratory services, such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation. You will also analyze and maintain reports to ensure contractual requirements are met, work within computer systems to access and follow standard operating procedures, proactively connect with supervisors regarding customer concerns and potential problems, optimally address customer concerns within established resolution timeframes, engage in process improvement activities, build skills working in a laboratory, drive process improvement by working with prepared solutions, handle chemicals, media, and calculate custom prepared solutions in accordance with research, and participate in team and customer-facing meetings to support the needs of the research team.
Responsibilities:
- Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
- Analyze and maintain reports to ensure contractual requirements are met
- Work within computer systems to access and follow standard operating procedures
- Proactively connect with supervisors regarding customer concerns and potential problems
- Optimally address customer concerns within established resolution timeframes
- Engage in process improvement activities
- Build skills working in a laboratory
- Drive process improvement by working with prepared solutions
- Handle chemicals, media, and calculate custom prepared solutions in accordance with research
- Participate in team and customer-facing meetings to support the needs of the research team
Requirements:
- High school diploma or equivalent, preferably with an associate degree in a related field or relevant experience
- Two years of related experience within a laboratory setting is preferred, along with experience working in customer service
- Able to read, write, and speak English fluently
- Possess strong verbal and written communication skills
- Desire to deliver excellent customer service
- Analytical skills to reconcile reports
- Independently operate handheld scanners to enter data in various systems as needed
- Demonstrate computer proficiency with intermediate skills in Microsoft Office suite of software
What We Offer:
- Estimated annual salary: $49,120-$58,240
- Competitive wages
- Excellent benefits package, including medical, dental, and vision benefits effective on the first day of employment, paid time off and holidays, 401K company match up to 6% (after one year), tuition reimbursement after 90 days, employee referral bonus, employee discount program, recognition program, charitable gift matching, and company-paid parental leave
Location: Boston, MA
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