Senior Programmatic Account Manager

4 days ago

New York, New York, United States Klever Programmatic US Inc Full time
Job Description

At Klever Programmatic US Inc, we are seeking a highly skilled Senior Programmatic Account Manager to join our dynamic team. As a trusted advisor to our clients, you will deliver highly effective programmatic advertising solutions to unlock their full growth potential. The ideal candidate is a talented proposal crafter with exceptional communication and organizational skills, who thrives in a collaborative, fast-paced environment.

Key Responsibilities:

  • Support the VP of Ad Operations & Account Management in the development and mentorship of a high-performing Account Management team.
  • Act as a trusted advisor and strategic partner to the sales team.
  • Manage the full client life-cycle, fostering long-term partnerships, exceeding performance goals, and identifying upsell/cross-sell opportunities.
  • Leverage your programmatic expertise to craft winning proposals that translate client needs into strategic solutions, maximizing ROI.
  • Develop data-driven recommendations to unlock client success by defining measurable metrics aligned with their goals and addressing their business challenges.
  • Ensure smooth client onboarding and servicing by collaborating seamlessly across departments.
  • Nurture client relationships, balancing the needs of all stakeholders and maximize growth potential through outstanding customer servicing.
  • Liaise across clients and internal departments to ensure successful coordination of deliverables, efficient campaign execution, and performance optimization.
  • Respond to RFPs, RFQs and RFIs with speed and accuracy.
  • Develop winning proposals that clearly articulate our unique value propositions and demonstrate a deep understanding of client needs.
  • Produce meaningful reports to demonstrate the impact of our solutions on client business objectives, using data and insights.
  • Proactively identify and communicate the ongoing value we deliver to clients, fostering deep partnerships and securing long-term client satisfaction.

Requirements:

  • 5-7 years of experience in programmatic account management. Agency experience (a plus).
  • Proven leadership in a programmatic environment (a plus).
  • Strong sales acumen and a proven ability to identify and capitalize on upsell and cross-sell opportunities for existing clients.
  • Experience creating and executing media plans across programmatic channels (e.g. display, native, audio, CTV/OTT/OLV, YouTube, DOOH) using blocking charts.
  • Expertise in audience segmentation, online consumer behavior analysis, and building audience personas.
  • Hands-on experience with DSPs (DV360 & CM360 preferred).
  • Thrives in a fast-past environment with strong multitasking and deadline management skills.
  • Adapts quickly to new tools and the evolving media landscape.
  • Data-driven and analytical.
  • Strong communication and organizational skills.
  • Digital marketing expertise with deep understanding of success metrics, attribution modeling and customer journey mapping.
  • Advanced reporting and visualization skills. Expert-level user of Excel or Google Sheets (a must).
  • Proficiency in Microsoft Office Suite or Google Workspace (a must).
  • Proficiency in Salesforce or other CRM platforms (a plus).
  • Exceptional interpersonal skills, including active listening, empathy, and conflict resolution. Leverages emotional intelligence to build rapport and navigate complex relationships.
  • Fluent English (written and spoken) required. Bilingual Spanish/French (a plus).

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