Janitorial Operations Manager

2 days ago

Syracuse, New York, United States Diversified Maintenance Full time
Job Title: Janitorial Area Manager

At Diversified Maintenance, we are seeking a highly skilled and experienced Janitorial Area Manager to join our team. As a key member of our facilities services team, you will be responsible for providing exceptional management and oversight for assigned locations within a geographic area.

Key Responsibilities:
  • Recruit, train, and develop hourly team members to ensure they have the skills and knowledge needed to perform their duties effectively.
  • Assign duties and tasks to employees and inspect work for cleanliness and completion.
  • Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
  • Conduct new hire orientation, safety training, and job training to ensure hourly employees can perform tasks in an efficient and safe manner.
  • Prepare and review all required paperwork, including time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
  • Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service.
  • Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
  • Document customer contacts and concerns on an ongoing basis and assist with follow-through to ensure issues are resolved.
  • Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.
  • Ensure all mandatory Quality Control site visits are completed and recorded.
Requirements:
  • Business-level English proficiency in verbal and written communication.
  • Two to three years of management experience required in a related field, with janitorial industry experience preferred.
  • Ability to multitask and adapt to a changing environment.
  • A customer service and satisfaction mindset.
  • High school degree or equivalent.
Preferred Qualifications:
  • Leadership effectiveness, ability to motivate, train, and develop team members.
  • Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
  • Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment.
  • Ability to effectively use technology, including the internet, email, Word, and Excel, as well as ability to utilize technology to recruit, onboard, and manage employee data.
  • Effective communicator with customers, both internal and external.
  • Organized, proven problem-solving abilities, and ability to multitask, prioritize job responsibilities.
  • Ability to work a full-time schedule, including nights, weekends, and holidays.
  • Bi-lingual (English/Spanish) a plus (depending on account).
Physical Demands:

This job may require lifting of objects up to 50lbs., with frequent lifting and/or carrying of objects weighing up to 25lbs. Other physical demands that are required are reaching, climbing, stooping, and/or kneeling, lifting, carrying, pushing, and pulling, writing, and seeing.

Licenses and Certifications:

Must possess a valid state driver's license in order to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.

Diversified Maintenance is an equal opportunity employer committed to inclusion and diversity and does not discriminate against an employee or applicant on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversified is a drug-free workplace and employment may be subject to passing a pre-employment drug screening.

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