Custodial Operations Coordinator

2 weeks ago

Chicago, Illinois, United States Chicago Public Schools Full time

Overview
Chicago Public Schools (CPS) stands as one of the largest educational systems in the United States, catering to over 320,000 learners across more than 600 institutions and employing around 40,000 staff members, predominantly educators.

CPS is dedicated to achieving significant objectives to guarantee that every student, in every institution and neighborhood, receives a premier educational experience that equips them for success in higher education, career paths, and community involvement.

To realize this vision, we commit to three core principles: academic advancement, financial integrity, and ethical standards. Our operations are grounded in six fundamental values: student focus, holistic development, equity, academic excellence, community collaboration, and ongoing learning.

Position Summary
The Facilities Department is tasked with overseeing the daily functions of CPS schools, modular units, annexes, and administrative offices. This department ensures that all district facilities are maintained in a clean, secure, and comfortable environment.

The Substitute Coordinator will report directly to the Facilities Staffing Manager and will be responsible for managing the Frontline substitute software system.

Key Responsibilities
The Substitute Coordinator will be accountable for the following duties:

  • Maintain and update databases within Frontline, including but not limited to: benefit day balances, assignments, custodial rosters, and principal assignments.
  • Oversee the school assignments of custodial staff within the Facilities Application of the Oracle Enterprise Asset Center (EAC) database.
  • Engage with stakeholders through various communication channels in a professional manner.
  • Serve as the primary contact for incoming inquiries from substitute staff, addressing questions and resolving issues related to Facilities HR processes.
  • Coordinate daily assignments for Roving Custodians, ensuring compliance with established cleaning protocols and schedules.
  • Report any system issues that may impact departmental standards.
  • Perform additional duties as required.

Qualifications
Education:
High school diploma or GED equivalent is required; a Bachelor's degree from an accredited institution is preferred.

Experience:
Minimum of two years in customer service, including at least one year in custodial, HR, dispatch, or a related field. Proficiency in technology, including computers and multi-line phone systems, is essential. Familiarity with MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook) and Google Suite is preferred. Bilingual skills (Spanish) are advantageous.

Knowledge, Skills, and Abilities:
The ideal candidate will demonstrate:

  • Ability to thrive under pressure while managing multiple priorities.
  • Strong oral and written communication skills.
  • Proficiency in technology and software applications.
  • Capacity to work independently and collaboratively across departments.
  • Excellent organizational skills and attention to detail.
  • Aptitude for problem-solving and data analysis.

Employment Conditions
As a requirement for employment with Chicago Public Schools (CPS), employees must establish and maintain residency within the geographic boundaries of the City of Chicago within six months of their hire date. This residency requirement does not apply to temporary or part-time positions, but all CPS employees must reside in Illinois.

Additionally, employees are required to be fully vaccinated against COVID-19, unless exempted for medical or religious reasons. Proof of vaccination must be submitted within 30 days of hire.

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