Senior Claims Manager

2 weeks ago


Broadview Heights, Ohio, United States Globe Life Inc. Full time
Job Title: Senior Claims Manager

Globe Life Inc. is seeking a highly skilled Senior Claims Manager to join our team. As a key member of our Claims department, you will be responsible for overseeing all aspects of claims adjudication and support, ensuring compliance with regulatory standards, and providing exceptional customer service.

Key Responsibilities:
  • Develop and implement effective forecasting and capacity planning to accurately predict required staffing.
  • Network and work closely with operational and administration teams to ensure seamless communication and collaboration.
  • Oversee customer escalations to ensure timely and effective resolution.
  • Analyze existing operational processes to identify opportunities for improvement and implement changes to increase efficiency and productivity.
  • Manage resources by setting clear expectations, creating accountability, and enhancing collaboration to meet or exceed service level and quality standards.
Requirements:
  • Bachelor's Degree or at least five years claims insurance experience in an area of responsibility.
  • Minimum 3 years leadership experience.
  • Health Claims experience preferred.
  • Strong written and verbal communication skills with focus on audience.
  • Exceptional analytical/problem solving, organizational skills a must.
What We Offer:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans.
  • Robust life insurance benefits and retirement plans.
  • Wellness club reimbursements and gym discounts.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Development training programs to enhance your skills and career progression.

Globe Life Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.


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