Team Leader
5 days ago
As a Team Leader at Ski Butlers, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations. This is a dynamic role that requires adaptability, strong leadership skills, and a passion for delivering exceptional service.
Key Responsibilities- Opening and closing the shop daily
- Conducting pre and post shift team meetings to ensure each Ski Technician understands expectations and responsibilities
- Planning delivery routes, supporting calls, and pickups for the current and upcoming shift
- Responding to customer inquiries in a timely manner
- Dispatching ski technicians on reactive support calls
- Ensuring brand standards are met daily, including uniforms, vans, equipment, and shop cleanliness
- Setting up the next shift for success
- Sizing guests in the proper equipment for orders
- Scheduling work assignments for the following shift
- Providing real-time feedback and coaching to ensure we meet our Key Customer Requirements
- Assisting labor management during slow periods
- Taking reservations and issuing refunds
- Assisting with delivery and support service operations as needed
- Free Alterra Mountain Company Employee pass
- Unlimited access to all AMC owned resorts
- Ability to upgrade to full Ikon Pass at a heavily discounted rate
- Ability to ski every day (barring blackout dates)
- Access to 645+ industry discounted brands through Expertvoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Location-specific, customer service-based bonuses (4 total in-season)
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
We are the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. Our 5 core values are Service, Simple, Purposeful, Curious, and Give. Delivering exceptional service, being purposeful, keeping it simple, remaining curious, and giving back to our communities amounts to the foundation Ski Butlers was built on.
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Team Leader
5 days ago
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