Team Leader
5 days ago
We are seeking a highly skilled and motivated Team Leader to join our team at Ski Butlers. As a Team Leader, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.
Key Responsibilities- Opening and closing the shop daily
- Pre and post shift team meetings to ensure each Ski Technician understands expectations and responsibilities for that shift
- Plan delivery routes, support calls, and pickups for the current and upcoming shift
- Respond to customer phone calls, text messages, emails, and voicemails in a timely manner
- Dispatch ski technicians on reactive support calls
- Ensure brand standards are being met daily, including uniforms, vans, equipment, and shop cleanliness
- Set up the next shift for success
- Free Alterra Mountain Company Employee pass
- Unlimited access to all AMC-owned resorts
- Ability to upgrade to full Ikon Pass at a heavily discounted rate
- Ability to ski every day, barring blackout dates
- Access to 645+ industry-discounted brands through ExpertVoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Location-specific, customer service-based bonuses (4 total in-season)
- Previous hospitality experience preferred, but not required
- Ability to adapt to a fast-paced environment and manage expectations
- Strong leadership and communication skills
- Ability to work independently and as part of a team
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Team Leader
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