Team Leader

5 days ago


Truckee, California, United States SKi Butlers Full time
About the Role

We are seeking a highly skilled and motivated Team Leader to join our team at Ski Butlers. As a Team Leader, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.

Key Responsibilities
  • Opening and closing the shop daily
  • Pre and post shift team meetings to ensure each Ski Technician understands expectations and responsibilities for that shift
  • Plan delivery routes, support calls, and pickups for the current and upcoming shift
  • Respond to customer phone calls, text messages, emails, and voicemails in a timely manner
  • Dispatch ski technicians on reactive support calls
  • Ensure brand standards are being met daily, including uniforms, vans, equipment, and shop cleanliness
  • Set up the next shift for success
Perks and Benefits
  • Free Alterra Mountain Company Employee pass
  • Unlimited access to all AMC-owned resorts
  • Ability to upgrade to full Ikon Pass at a heavily discounted rate
  • Ability to ski every day, barring blackout dates
  • Access to 645+ industry-discounted brands through ExpertVoice
  • Discounted access to Rossignol/Dynastar/Lange equipment
  • 401K benefit and match for all staff members over 18 years old
  • Location-specific, customer service-based bonuses (4 total in-season)
Requirements
  • Previous hospitality experience preferred, but not required
  • Ability to adapt to a fast-paced environment and manage expectations
  • Strong leadership and communication skills
  • Ability to work independently and as part of a team

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