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Sales Lead

2 months ago

Charlotte, North Carolina, United States White House Black Market Full time
Job Summary

We are seeking a highly motivated and experienced Sales Lead to join our team at White House Black Market. As a Sales Lead, you will be responsible for driving sales growth, leading a high-performing sales team, and delivering exceptional customer experiences.

Key Responsibilities
  • Drive Sales Growth
    • Establish and communicate clear sales expectations and goals to the sales team.
    • Develop and implement strategies to increase sales and revenue.
    • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
  • Lead a High-Performing Sales Team
    • Recruit, train, and develop a high-performing sales team.
    • Provide coaching and feedback to sales team members to ensure they meet sales goals and deliver exceptional customer experiences.
    • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Deliver Exceptional Customer Experiences
    • Model and teach the company's customer service standards.
    • Develop and maintain strong relationships with customers, understanding their needs and preferences.
    • Provide personalized product recommendations and ensure customers have a seamless shopping experience.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • 1+ year of retail or sales management experience preferred.
  • Skills
    • Excellent communication, verbal, and written skills.
    • Strong customer service skills.
    • Ability to learn or adapt to technology provided by the company.
    • Knowledge of administrative aspects of store operations.
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
Physical Requirements
  • Constant walking/standing (8-hour shift).
  • Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
  • Frequent climbing (34%-66% of 8-hour shift).