IT Support Specialist

4 weeks ago

New York, New York, United States Paul Hastings Full time
Job Title: IT Support Specialist

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us.

We are seeking a highly skilled IT Support Specialist to join our team in our New York office. As an IT Support Specialist, you will be responsible for providing technical support to our clients, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives.

Key Responsibilities:

  • Provide timely and high-quality technical support to clients
  • Facilitate and support meeting technology events and tools
  • Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events
  • Install and maintain computer software standards in accordance with departmental requirements and procedures
  • Work across IT teams to achieve timely escalation and closure of software and hardware issues
  • Maintain the operational availability of office computers and printers
  • Maintain asset management system to ensure the accuracy and currency of Firm assets
  • Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request
  • Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction
  • Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software
  • Support mobile device technologies; Promote and support remote access tools and best practices
  • Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data

Requirements:

  • Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience
  • At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred)
  • At least 3 years of experience in LAN, WAN and network systems support and management (preferred)
  • At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices (preferred)
  • At least 3 years of professional services or law firm experience (preferred)

We offer a comprehensive benefits program, including medical, dental, vision, life/AD&D, long term care, and short and long term disability. We also offer flexible spending account and health savings account, healthcare concierge and advocacy, voluntary 401k plan and profit sharing, 10 paid holidays per year and a generous PTO program, family support including pediatric mental health and parental support, paid parental leave, fertility benefits, and breast milk shipping, back-up child care, elder care, and tutoring, wellness programs (employee assistance program, mental health, and well-being events), retirement plan consulting, anniversary bonus program, professional development programs, transportation allowance and commuter benefits, international travel insurance, auto/home/legal insurance, pet insurance, and employee discounts.

Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

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