Hotel Front Desk Supervisor

4 weeks ago


Davie, Florida, United States Staybridge Suites Ft. Lauderdale Airport-West Full time
Job Summary

We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at Staybridge Suites Ft. Lauderdale Airport-West. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk agents.

Key Responsibilities
  • Register and assign rooms to guests, ensuring a seamless check-in experience
  • Confirm phone and online reservations, verifying guest information and room availability
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, accurately processing transactions and maintaining a high level of customer satisfaction
  • Maintain accurate records of occupied rooms and guests, ensuring efficient room assignments and minimizing errors
  • Communicate pertinent guest information to designated departments, ensuring seamless communication and collaboration
  • Lead a team of front desk agents, providing guidance, training, and support to ensure excellent customer service and efficient operations
  • Supervisory duties include scheduling, placing orders, training agents, enrolling new rewards members, checking credit limits, and other duties as assigned
Requirements
  • Previous experience in customer service, front desk service, or other related fields, with a proven track record of providing exceptional customer service
  • Ability to build rapport with guests, understanding their needs and preferences
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively
  • Excellent written and verbal communication skills, with the ability to communicate effectively with guests, colleagues, and management
  • Opera PMS experience a plus, but not required


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