Guest Services Manager

4 weeks ago


Davie, Florida, United States Staybridge Suites Ft. Lauderdale Airport-West Full time
Position Overview

We are looking for a dedicated Guest Services Manager to oversee our front desk operations. This role involves ensuring that guests receive exceptional service while identifying opportunities for enhancing operational efficiency.

Key Responsibilities:

  • Manage the registration process and allocate rooms to guests
  • Verify and confirm reservations made via phone and online platforms
  • Address guest inquiries, requests, and concerns promptly
  • Process payments from guests upon departure
  • Maintain accurate records of room occupancy and guest details
  • Relay important guest information to relevant departments
  • Supervise and mentor a team of front desk staff
  • Oversee various supervisory tasks, including scheduling, inventory management, training staff, enrolling new loyalty program members, and monitoring credit limits.

Required Qualifications:

  • Prior experience in customer service or front desk operations
  • Proven ability to establish rapport with guests
  • Strong organizational and multitasking skills
  • Exceptional written and verbal communication abilities
  • Familiarity with Opera PMS is advantageous


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