Application Support Lead Analyst, AVP Tampa, FL
4 weeks ago
The Senior Application Support Specialist is a seasoned professional role responsible for providing technical and business support for users of Citi Applications.
This critical operational support service involves resolving application issues, driving stability, creating efficiency, and identifying improvements to drive success for our organization and beyond.
The successful candidate will manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
Key Responsibilities:
- Provide technical and business support for users of Citi Applications
- Resolving application issues, driving stability, creating efficiency, and identifying improvements
- Manage, maintain, and support applications and their operating environments
- Develop and maintain technical support documentation
- Perform start of day checks, continuous monitoring, and regional handovers
- Perform same-day risk reconciliations
- Use a sharp risk lens to assess the impact of production issues and escalate to business and technology management in a timely manner
- Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities, and security issues, then communicate potential impacts and recommend solutions
- Formulate and define scope and objectives for complex application enhancements and problem resolutions
- Develop and review application contingency plans to ensure "always on" availability to users
- Participate in end-to-end application releases from development, testing, and deployment into production, and participate in post-implementation analysis to ensure successful system design and functionality
Requirements:
- 5 years of experience or more in an Application Support role
- Oracle, Unix Shell Scripting, Python Scripting, BI/Reporting tools basic
- Secondary Skill Set: Autosys scheduling, ServiceNow, SQL, debugging and problem-solving skills
- Experience installing, configuring, or supporting business applications
- Experience with some programming languages and willingness/ability to learn
- Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand
- Effectively share information with other support team members and with other technology teams
- Bachelor's/University degree or equivalent experience
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