Customer Operations Unit Manager

3 weeks ago


Philadelphia, Pennsylvania, United States Piedmont Airlines Full time
Job Title: Customer Operations Unit Manager

Piedmont Airlines is seeking a highly motivated and reliable leader to join our team as a Customer Operations Unit Manager in our Ground Handling Department. As a key member of our team, you will be responsible for managing the operational activities of the department, ensuring that our customers receive industry-leading service.

Key Responsibilities:
  • Manage daily operations, ensuring that all tasks are completed efficiently and effectively.
  • Coach and develop team members to achieve their full potential.
  • Implement corrective actions as needed to maintain high standards of performance.
  • Develop and maintain strong relationships with customers and stakeholders.
  • Manage administrative tasks, including reporting and data analysis.
Requirements:
  • Proven success as a team leader with the ability to preplan manpower and equipment.
  • Ability to work independently and set priorities.
  • Excellent communication and interpersonal skills.
  • Familiarity with Microsoft Office Suite.
  • Prior experience with internal controls processes for accountable items.
Preferred Qualifications:
  • Two (2) years of supervisory experience in both Ramp and Customer Service.
  • Working knowledge of Airport Operations Area (AOA) environment.
  • Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
  • Bachelor's Degree in Aviation, Business, or related field.
Work Environment:
  • Use of computers and other office equipment.
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels.
  • All shifts including weekends, nights, holidays and/or irregular shifts.
Physical Requirements:
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs.
  • Handle objects up to 70 pounds.
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.


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