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Customer Service Representative

2 months ago

Redding, California, United States Scott Schumacher - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues promptly, and provide accurate information about insurance products and services.
  • Insurance Sales and Service: Use a customer-focused approach to educate customers about insurance options, promote products, and meet sales targets.
  • Team Collaboration: Work closely with other team members to achieve business objectives, share knowledge, and provide support.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Insurance Knowledge: Basic understanding of insurance products and services, with a willingness to learn and develop expertise.
  • Problem-Solving: Proactive approach to resolving customer issues and finding solutions.
  • Teamwork: Ability to work collaboratively with others to achieve business objectives.
What We Offer
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Growth: Career development opportunities, with a focus on internal growth and advancement.
  • Benefits Package: Paid time off, vacation, and personal/sick days.
  • Dynamic Work Environment: Fun, energetic, and challenging work environment with a team of highly motivated individuals.