Customer Service Representative

1 week ago

Redding, California, United States The Boyd Group Full time
Job Title: CSR

Gerber Collision & Glass is seeking a highly skilled CSR to join our team. As a CSR, you will be responsible for providing exceptional customer service and managing working relationships with customers and insurance companies.

Key Responsibilities:
  • Ensure consistent execution of our WOW plan.
  • Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation.
  • Prepare RO work packets, including QC checklists, work orders, and parts lists.
  • Record all communication with customers or insurance partners during the repair process.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS throughout the day to ensure all vehicles are noted in CCC One.
Requirements:
  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment, including previous customer service experience.
Skills and Abilities:
  • Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills.
Benefits:
  • Up to 80 hours of Paid Time Off annually.
  • 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
  • 6 paid holidays annually.
  • Medical, Prescription Drug, Dental & Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability & Life Insurance.
  • Additional Voluntary Life Insurance.
  • Continuing Education Opportunities.
  • Free Prescription or Non-Prescription Safety Glasses annually.
  • Annual Voluntary Uniform Stipend.

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

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