Sales and Customer Service Representative

4 weeks ago


Fort Worth, Texas, United States Black Mountain Management LLC Full time
Job Title: Account Representative

Black Mountain Sand is a leading provider of high-quality proppant solutions in the Permian Basin. We are seeking an experienced Account Representative to join our team.

Job Summary

The Account Representative will be responsible for providing exceptional customer service, collaborating with the operations team to fulfill customer needs, and maintaining inventory control of our sand products. This role requires strong communication and problem-solving skills, as well as the ability to think strategically and make quick decisions.

Key Responsibilities
  • Receive and respond to customer requests for spot purchases, providing solutions and building rapport with customers
  • Maintain daily sales reports and utilize customer demand forecasts to populate monthly customer requirements
  • Communicate with the operations team to forecast supply, remedy customer issues, and process spot purchase orders
  • Support the business development team with marketing and customer analytics, identifying commercial sales opportunities
  • Monitor market data to inform data-driven decisions and identify sales opportunities
  • Assist with special projects as needed to develop the company's marketing strategy and target existing and new customers
Requirements
  • Bachelor's degree and 1-2 years of experience in sales, operations, customer service, or marketing
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint, etc.)
  • Exceptional communication and interpersonal skills
  • Ability to be responsive and flexible to customer requirements and requests
  • Highly motivated problem solver and critical thinker
  • Strong desire to work in a fast-paced, result-oriented environment
  • Availability for rotating on-call after-hours shifts
Benefits
  • Competitive wage
  • Health, dental, vision, and long-term disability insurance after 60 days of employment
  • 401(K) retirement savings plan
  • Paid holidays and time off

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