Customer Service Representative
4 weeks ago
At Window Genie, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in upholding our commitment to professionalism and customer satisfaction.
Key Responsibilities:- Coordinate schedule delays with customers and service technicians
- Engage with customers about additional services
- Manage all incoming and outgoing phone calls
- Schedule jobs, callbacks, and onsite estimates
- Enter data into the point of sale system, including estimates, invoices, and refunds
- Perform light marketing tasks, such as email and text blasts, robocalls, and social media updates
- Assist the owner in customer-facing aspects of the business, including preparing estimates and responding to customer emails
- Prior experience in a home service provider is a plus
- Minimum two years of admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Professional appearance and personality
- Team player who can work independently
We're actively seeking a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.
Compensation: $18.00 per hour
We believe in treating our employees with the same respect, integrity, and professionalism that we expect from our customers. As a Window Genie team member, you'll be part of a culture that values excellence and customer satisfaction.
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