Customer Service Representative

4 weeks ago


Fort Worth, Texas, United States Window Genie Full time
Customer Service Representative Job Description

At Window Genie, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in upholding our commitment to professionalism and customer satisfaction.

Key Responsibilities:
  • Coordinate schedule delays with customers and service technicians
  • Engage with customers about additional services
  • Manage all incoming and outgoing phone calls
  • Schedule jobs, callbacks, and onsite estimates
  • Enter data into the point of sale system, including estimates, invoices, and refunds
  • Perform light marketing tasks, such as email and text blasts, robocalls, and social media updates
  • Assist the owner in customer-facing aspects of the business, including preparing estimates and responding to customer emails
Requirements:
  • Prior experience in a home service provider is a plus
  • Minimum two years of admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Professional appearance and personality
  • Team player who can work independently

We're actively seeking a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

Compensation: $18.00 per hour

We believe in treating our employees with the same respect, integrity, and professionalism that we expect from our customers. As a Window Genie team member, you'll be part of a culture that values excellence and customer satisfaction.



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