Benefits Renewal Manager

4 weeks ago

Fairfax, Virginia, United States Business Benefits Group Full time
Job SummaryThe Renewal Manager plays a pivotal role in guiding Business Benefits Group's clients through their annual benefits renewal process. This position is responsible for overseeing pre-renewal workflows, implementing insurance carrier renewal strategies, managing open enrollment procedures, and fostering strong client relationships. The Renewal Manager is instrumental in ensuring a seamless and error-free renewal experience for the clients, while providing expert consultation on insurance plans and benefits.

Key Responsibilities
  • Assist clients throughout their annual benefits renewal process, including pre-renewal workflows and open enrollment.
  • Develop and execute insurance carrier renewal strategies aligned with client needs and objectives.
  • Create comprehensive renewal spreadsheet analyses for each client, ensuring accuracy and clarity.
  • Prepare and distribute renewal documents such as benefits guides for open enrollment meetings.
  • Build and nurture client relationships, understanding their goals and objectives for their benefit plans.
  • Respond promptly to client inquiries via phone and email regarding the renewal process, providing guidance and information as needed.
  • Ensure timely communication with clients, discussing the advantages and disadvantages of various insurance plans to assist them in decision-making.
  • Communicate effectively with insurance carriers regarding client renewals and policy confirmations.
  • Update internal systems (e.g., BKB, Excel files, client folders) with accurate renewal notes and information.
  • Complete necessary forms and technology updates throughout the renewal process to maintain accuracy and compliance.
  • Assist in marketing clients' benefits and creating kits for open enrollment meetings.
  • Provide backup support to team members during their absence to ensure seamless operations.
  • Handle incoming calls from clients on the main phone line and direct them to the appropriate resources.
  • Ensure the accuracy of policies in place, verifying that all members have requested coverage as needed.
  • Submit BOR letters and gather policy information for new clients, as requested.

Requirements
  • Possess an understanding of employee benefits programs, including knowledge of various benefit types, compliance with relevant regulations, and awareness of emerging trends and best practices.
  • Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
  • Excellent written and verbal communication skills to effectively convey information clearly and transparently.
  • Experience in building and maintaining strong client relationships, understanding clients' unique needs, and providing customized insurance solutions.
  • Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
  • Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
  • Commitment to staying updated on industry trends, regulations, and best practices.
  • Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.

Education and Experience
  • At least 1 year of experience in a customer support or account management position.
  • High School Diploma/GED
  • Virginia Life and Health Insurance License.

Work Environment and Physical Demands
  • The Renewal Manager operates within a professional office environment.
  • The work environment is characterized by a collaborative and client-focused atmosphere, fostering teamwork and open communication.
  • The work setting is equipped with modern office equipment, technology, and software necessary to perform job responsibilities effectively.
  • The noise level in the office environment is low to moderate.
  • The Renewal Manager may occasionally need to adapt to changing work demands, such as handling urgent client requests, participating in team meetings, or assisting colleagues during peak periods.
  • While this position primarily involves office-based tasks, the Renewal Manager should be prepared to engage in a variety of activities that require physical effort and mobility:
  • Sitting: A significant portion of the workday involves sitting at a desk while using a computer, handling paperwork, and communicating with clients and co-workers.
  • Standing and Walking: Some tasks, such as attending in-person meetings and events, interacting with colleagues, and moving within the office space, may involve standing and walking.
  • Typing and Writing: This position requires frequent typing, data entry, and documentation.
  • Lifting and Carrying: Occasionally, the Renewal Manager may need to lift and carry files or documents, generally weighing up to 10 pounds, in the office or when traveling and attending client meetings.
  • Telephone and Communication: This position involves significant telephone communication with clients, carriers, and team members, requiring clear and effective verbal communication.
  • Visual and Auditory Abilities: The ability to read documents, analyze data, and view computer screens for extended periods is necessary. Good auditory skills are essential for effective communication via telephone and in-person conversations.
  • Multitasking and Time Management: This position often involves managing multiple tasks simultaneously and prioritizing time effectively to meet client needs and deadlines.

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