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Director of Operations for Luxury Sun Spa

2 months ago

Toms River, New Jersey, United States Soleil Tans Sun Spa Full time
Job Description

Soleil Tans Sun Spa is seeking a highly skilled and experienced Director of Operations to lead our team of professionals in maintaining the highest standards of customer service, operational efficiency, and financial performance.

Key Responsibilities:
  • Operational Management:
    • Oversee daily operations at all four locations to ensure efficiency and effectiveness.
    • Implement and improve standard operating procedures (SOPs) to maintain consistency.
    • Ensure all equipment and facilities are well-maintained and in optimal condition.
    • Implement process improvements and corrective actions to enhance operational efficiency.
  • Staff Management:
    • Recruit, train, and supervise salon managers and staff to ensure high performance and professional development.
    • Conduct regular performance reviews and provide ongoing coaching and feedback.
    • Foster a positive and collaborative work environment.
  • Customer Service:
    • Ensure exceptional customer service standards are met at all times.
    • Address and resolve customer complaints and issues promptly and professionally.
    • Monitor customer feedback and implement improvements to enhance the customer experience.
  • Financial Management:
    • Develop and manage budgets for each salon location.
    • Monitor financial performance, including sales, expenses, and profitability.
    • Implement cost-control measures and identify opportunities for revenue growth.
  • Sales and Marketing:
    • Develop and execute sales strategies to achieve business goals and drive revenue growth.
    • Collaborate with the marketing team to plan and execute promotional campaigns.
    • Analyze sales data and market trends to identify opportunities for improvement.
  • Compliance and Safety:
    • Ensure all spa locations comply with local, state, and federal regulations, including health and safety standards.
    • Conduct regular audits and inspections to ensure compliance.
    • Implement and enforce safety protocols to protect guests and staff.
  • Inventory Management:
    • Oversee inventory levels to ensure adequate supplies and products are available at all times.
    • Manage vendor relationships and negotiate contracts to obtain the best prices and terms.
    • Implement inventory control procedures to minimize waste and loss.
  • Objectives:
    • Collaborate with senior managers to develop performance goals and long-term operational plans for the salon chain.
    • Maximize efficiency and productivity across salons through process analysis and interdepartmental collaboration.
    • Set strategic goals for operational efficiency and increased productivity.
    • Work with managers on financial planning and budgeting.